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December 27, 2012 via Cars.com
Awesome car buying experience!
By Terri (happy car buyer) from West Allis WI
I went there to look at a used 2011 Sentra.
I didn't know what to expect, and frankly I was a little nervous. I had it
in my head that this dealership was a little out of my league and the last
dealership I was at treated me like a silly little blonde girl, so I didn't
have much hope for this one.
From the moment I walked into the door until the moment I sat in my newly
purchased car and pulled out of the lot with a grin a mile wide on my face I
was treated with so much respect.
Not one person there made me ever feel like this was not going to be a done
deal. My credit is, well, it was challenging for Keith to get me in that
car, but he and everyone else did such and awesome job!
I give everyone there 100 stars!!
Rating from Terri (happy car buyer)
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5
Bought a used Volvo here about 4 months ago and
couldn't be happier. Normally car-buying is right up there with root
canal work but this place could not have been more different. Not pushy
at all, very courteous, the dealership itself is immaculate and all in
all it was as pleasant an experience as i could have hoped for.
Certainly earned likely repeat business from me.
June 7, 2010
I wanted to pass on a big "thank you" to
your service advisor John Schulteis. I had been having problems
with the ETM module in my 2001 S80 and John went the extra
mile for me and my car in order to locate and resolve the issue. My car
now runs better than it has for some time and my faith is restored in
the Volvo commitment to it's customers! Your dealership is also top
notch and a great place to visit.
Thanks again and
very much appreciated!
This is the third car I have purchased from the
Fields Group. Their customer service was exceptional! You took me away
from a dealer I had purchased five cars from - Zimbrick in Madison. I
have been in the automotive field for forty years - spending the last 13
years with American Family Insurance as an appraiser. I recognize good
service when I get it. Keep up the good work and let your dealer